Misicheng is committed to providing you with a satisfying shopping experience
Within 30 days of receiving your order
Free repair for non-human damage
Free shipping for quality issues
Within 30 days of receiving your product, you may request a no-questions-asked return. Returns must meet the following conditions:
If your product has any of the following issues, you can apply for a free exchange within 7 days of delivery:
Replacement products will be shipped within 3 business days after receiving and inspecting the returned item.
Refunds will be processed after we receive and inspect the returned product:
| Payment Method | Refund Time |
|---|---|
| Alipay / WeChat Pay | 1-3 business days |
| Credit / Debit Card | 3-5 business days |
| PayPal | 3-5 business days |
| Apple Pay / Google Pay | 3-5 business days |
Log in to your account, find the order in "My Orders", click "Request Return/Exchange" and fill in the reason.
Our customer service team will review your request within 1 business day and notify you of the result via email.
Once approved, ship the product to the return address provided in the email. Shipping costs for quality issues are covered by us.
After receiving and inspecting the returned product, we will complete the refund or reship within the specified timeframe.
Need Help?
For any return or exchange questions, please contact our customer service team: <strong>support@powerzone.com</strong> or call <strong>400-888-9999</strong> (Mon-Fri 9:00-18:00).